do you have some questions?
General FAQs
How do I place an order?
Browse our website, select the products you like, add them to your cart, and proceed to checkout to
complete your purchase.
Do you offer gift-wrapping services?
Yes, we offer gift-wrapping options for special occasions. You can select this option during checkout.
Are your products handmade?
Many of our products, such as Tanjore dolls and mala, are handcrafted by skilled artisans to ensure
authenticity and quality.
Do you offer customization on products?
We offer customization on select products, which may take additional days to ship. Please get in
touch with our customer support team for more details.
How do I order products in bulk?
: For bulk orders, please get in touch with our customer support team with your requirements, and
we’ll assist you with the process and pricing.
Shipping & Delivery FAQs
How long will it take to receive my order?
Delivery times vary based on your location and the product. Typically, orders within Karnataka take 5
to 6 working days, while orders outside Karnataka may take up to 10 business days.
How can I track my order?
You can track your order using our website’s ‘Track My Order’ page by entering your order ID and
email.
What should I do if I haven't received my order?
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods.
Which places do you deliver your product to?
We deliver across India. You can enter your PIN code at checkout to check delivery availability for
your location.
Do you offer free shipping?
We offer free shipping on prepaid orders over ₹1999 while shipping charges apply for orders below
this amount.
Can I change the shipping address after I place my order?
Yes, you can change your shipping address within 12 hours of placing the order; after that, changes
are not possible.
What's the response time for my complaint?
We aim to respond to all complaints or requests within 48 hours.
How do you make sure that the products reach us safely?
We use sturdy packaging materials and trusted delivery partners to minimize any risk of damage during transit.
Returns & Refunds FAQs
What is your return policy?
We accept returns if the product is defective, damaged, or incorrect, and it must be reported within
48 hours of delivery. The item should be unused, in its original packaging, with all tags intact for the
return to be processed.
How do I initiate a return?
Please get in touch with our customer support team with your order details to initiate a return.
When will I receive my refund?
Refunds are processed within 7-10 business days after we receive the returned product in good
condition.
Product-Related FAQs
Are your brass items pure brass?
Yes, our brass items are made from high-quality, pure brass, ensuring durability and longevity.
How do I take care of my brass decor items?
To maintain their shine, clean your brass items with a soft cloth and mild detergent. Avoid using
strong cleaners
Are the mala beads suitable for meditation?
Our mala beads are crafted specifically for meditation and spiritual practices, helping you stay
focused.
Are the Tanjore dolls painted using natural colours?
Yes, our Tanjore dolls are painted with non-toxic, natural colours to ensure they are safe and vibrant.
Payment FAQs
What payment methods do you accept?
We accept all credit/debit cards, net banking, UPI, and wallet payments.
Is my payment information secure?
Yes, we use secure payment gateways to ensure your payment information is protected.
Can I pay cash on delivery (COD)?
Yes, we offer COD services for select locations within India, but it’s unavailable for orders above
₹2500.